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There is now a CONTENT FREEZE for Mercury while we switch to a new platform. It began on Friday, March 10 at 6pm and will end on Wednesday, March 15 at noon. No new content can be created during this time, but all material in the system as of the beginning of the freeze will be migrated to the new platform, including users and groups. Functionally the new site is identical to the old one. webteam@gatech.edu
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Atlanta, GA | Posted: May 10, 2022
Summary Sentence:
The Administrative Services Center (ASC) welcomes Stacy Whitman as the director of Customer Service Excellence.
Full Summary:
Stacy brings a passion for customer service to the Institute and is looking forward to streamlining administrative service offerings and enhancing the level of service that is delivered through the ASC.
Stacy WhitmanThe Administrative Services Center (ASC) welcomes Stacy Whitman as the director of Customer Service Excellence.
Stacy joined Georgia Tech in February, after many years of leading contact center operations at Kaiser Permanente. Stacy brings a passion for customer service to the Institute and is looking forward to streamlining administrative service offerings and enhancing the level of service that is delivered through the ASC.
As an accomplished operations leader, who coined the “every caller, every time” initiative, she ensured all customer service representatives were equipped to support every call interaction from start to finish. Stacy is looking forward to leveraging this methodology and providing excellent customer service to campus.
She holds a Bachelor of Science in Communications Management and an MBA from Keller Graduate School of Management.
Outside of work, Stacy enjoys spending time with family and friends, at the gym and spa.
