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There is now a CONTENT FREEZE for Mercury while we switch to a new platform. It began on Friday, March 10 at 6pm and will end on Wednesday, March 15 at noon. No new content can be created during this time, but all material in the system as of the beginning of the freeze will be migrated to the new platform, including users and groups. Functionally the new site is identical to the old one. webteam@gatech.edu
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Atlanta, GA | Posted: February 23, 2021
Marlie Williams
Communications Officer II
Information Technology
Summary Sentence:
After a series of surveys and customer feedback sessions, the Office of Information Technology’s (OIT) Network Operations Center (NOC) team has successfully rebranded as the Infrastructure Operations Center, effective Monday, February 22.
Full Summary:
After a series of surveys and customer feedback sessions, the Office of Information Technology’s (OIT) Network Operations Center (NOC) team has successfully rebranded as the Infrastructure Operations Center, effective Monday, February 22.
Network Operations Center (NOC) Successfully RebrandedAfter a series of surveys and customer feedback sessions, the Office of Information Technology’s (OIT) Network Operations Center (NOC) team has successfully rebranded as the Infrastructure Operations Center, effective Monday, February 22.
Over the last two years, a number of organizational and operational changes (i.e. move to Coda, OIT restructure, and ServiceNow implementation) have shift the scope of the team’s function to include new and adjusted practices. To encompass the full scope of responsibilities the team now has, it has rebranded as the Infrastructure Operations Center (IOC).
The IOC partners with the Enterprise Service Desk and other service teams to support tier 2 operations, providing OIT teams with the ability to streamline high-priority tasks related to campus computer services. With a commitment to continuous improvement, the team’s core responsibilities include, but are not limited to, providing:
For more information about the IOC please contact Richard Sargent at richard.sargent@oit.gatech.edu, Marissa Jules at mj@gatech.edu, or Anthony Guevara at anthony.guevara@oit.gatech.edu.
