OneUSG Connect Special Topic Q&A Webinar: Getting Help with ServiceNow for OneUSG Connect

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There is now a CONTENT FREEZE for Mercury while we switch to a new platform. It began on Friday, March 10 at 6pm and will end on Wednesday, March 15 at noon. No new content can be created during this time, but all material in the system as of the beginning of the freeze will be migrated to the new platform, including users and groups. Functionally the new site is identical to the old one. webteam@gatech.edu
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Event Details
Contact

Organizational Readiness

OneUSG Connect | Georgia Institute of Technology

erp.readiness@gatech.edu | transformation.gatech.edu

Summaries

Summary Sentence: This session will kick off with an overview of tips for using ServiceNow and then we will open the session to answer your questions.

Full Summary: The following topics will be covered during this session: Multiple Options for Searching Knowledge Articles, Meta Tags vs Titles, Incidents vs Service Requests, Working with the Shared Services Center, USG Portal vs GT Portal, How to Request New or Updated Knowledge Content. The session will then be opened up to answer questions.

Special Topic Q&A Webinars highlight information on OneUSG Connect topics with open Q&A sessions led by our subject matter experts.The following topics will be covered during this session: 

  • Multiple options for searching knowledge articles
  • Meta Tags vs Titles
  • Incidents vs Service Requests
  • Working with the Shared Services Center
  • USG Portal vs GT Portal
  • How to Request New or Updated Knowledge Content.

Following the presentation of this information the session will be opened up to answer questions. 

Please click on the WebEx link below to join the webinar session 10 minutes before the scheduled time, and ensure that you select "Join from your browser" for the best experience.

https://gatech.webex.com/gatech/onstage/g.php?MTID=e0e8425cf0bee499495c7ac707f7626eb

Related Links

Additional Information

In Campus Calendar
Yes
Groups

Administration and Finance, Enterprise Resource Planning

Invited Audience
Faculty/Staff
Categories
Training/Workshop
Keywords
OneUSG Connect Training, OneUSG Connect, servicenow, Shared Services Center, SSC
Status
  • Created By: Kara Tillman
  • Workflow Status: Published
  • Created On: Jun 5, 2020 - 6:50pm
  • Last Updated: Jun 5, 2020 - 6:50pm