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There is now a CONTENT FREEZE for Mercury while we switch to a new platform. It began on Friday, March 10 at 6pm and will end on Wednesday, March 15 at noon. No new content can be created during this time, but all material in the system as of the beginning of the freeze will be migrated to the new platform, including users and groups. Functionally the new site is identical to the old one. webteam@gatech.edu
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Atlanta, GA | Posted: March 4, 2020
Many major organizational and procedural changes have taken place across the Institute in the last two years. In light of this, the Office of Information Technology’s (OIT) Network Services team has been investigating ways to strengthen communication with its colleagues and customers across campus and foster strong IT partnerships, streamline transitions, and work toward Georgia Tech's strategic vision. One approach the Network Services team is taking to reach this goal is to host open office hours where attendees can ask questions, request assistance, and share their challenges.
Due to the positive feedback Network Services received from its first open office hours session, the team is working to schedule regular sessions of this type. For now, these sessions are only open to OIT as the Network Services team fine tunes its process for receiving and triaging attendees’ questions during sessions. Nonetheless, the ultimate goal is to provide open office hours for all of campus IT.
The next Network Services open office hours session will be held Tuesday, March 10 from 1 to 3 p.m. in Coda C1115 Druid Hills.
Attendees will be assisted on a first-come, first-served basis. Please send questions or topics of interest ahead of time to Jessica Shaffer at jessica.shaffer@oit.gatech.edu, so the team can effectively prepare to address inquiries and requests.
Network Services team members with experience in various fields including firewalls, routing/switching, DNS/DHCP, wireless, development and self-service will be in attendance. Several of the team's management will be available as well to answer any range of network-related questions, and to initiate conversations that will help attendees with projects or issues they may have.
Those who are unable to attend the March 10 session in person can contact Jessica Shaffer to coordinate a private session with Network Services team members.
