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There is now a CONTENT FREEZE for Mercury while we switch to a new platform. It began on Friday, March 10 at 6pm and will end on Wednesday, March 15 at noon. No new content can be created during this time, but all material in the system as of the beginning of the freeze will be migrated to the new platform, including users and groups. Functionally the new site is identical to the old one. webteam@gatech.edu
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Title: Identifying Opportunities to Improve Content Moderation.
Shagun Jhaver
Ph.D. student in Computer Science
School of Interactive Computing
College of Computing
Georgia Institute of Technology
Date: Monday, March 11, 2019
Time: 3:00-5:00 PM EST
Location: TSRB 223
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Committee:
Dr. Amy Bruckman (Advisor, School of Interactive Computing, Georgia Institute of Technology),
Dr. Eric Gilbert (Advisor, School of Interactive Computing, Georgia Institute of Technology),
Dr. Neha Kumar (School of Interactive Computing, Georgia Institute of Technology),
Dr. Keith Edwards (School of Interactive Computing, Georgia Institute of Technology),
Dr. Scott Counts (Social Technologies Group, Microsoft Research).
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Summary:
This thesis contributes a nuanced understanding of the challenges inherent in the design and implementation of fair and efficient content moderation systems. Using large-scale data analyses, participant observations, survey data and in-depth qualitative interviews, this research describes the perspectives and practices of different stakeholders - users who suffer online harassment, individuals whose posts get removed, people who rely on blocking tools to censor others, and community managers who volunteer time to regulate content. This work provides theoretical and practical guidelines for moderating against online harassment without impinging on free speech, designing solutions that incorporate the needs of different user groups, and adopting automated tools while maintaining the ability to provide explanations and remaining sensitive to localized contexts for speech.
