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There is now a CONTENT FREEZE for Mercury while we switch to a new platform. It began on Friday, March 10 at 6pm and will end on Wednesday, March 15 at noon. No new content can be created during this time, but all material in the system as of the beginning of the freeze will be migrated to the new platform, including users and groups. Functionally the new site is identical to the old one. webteam@gatech.edu
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In the Internet age, the telecommunications industry is spawning
innovative services and systems. The industry is growing
rapidly due to reduced equipment costs, intense competition and
deregulation. Effective management of these new services is often
difficult due complexity and uncertainty. The service manager
would like to maximize profit while maintaining a quality customer
experience. Three fundamental management problems are identified and
addressed
performance, provisioning and pricing.
Time varying queueing models and dynamic optimization are combined
to tackle these three management problems. The communication services
under examination are bandwidth leasing, call centers and web
