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There is now a CONTENT FREEZE for Mercury while we switch to a new platform. It began on Friday, March 10 at 6pm and will end on Wednesday, March 15 at noon. No new content can be created during this time, but all material in the system as of the beginning of the freeze will be migrated to the new platform, including users and groups. Functionally the new site is identical to the old one. webteam@gatech.edu
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The many-server, heavy traffic limiting regime for the $GI/M/N$ queue was first proposed by Shlomo Halfin and Ward Whitt in 1981. Since that time, the extension of their results to the more general $GI/GI/N$ queue has remained an important open problem. In this talk, we will provide a solution to a substantial portion of this problem by extending Halfin and Whitt's results to the class of service time distributions which possess a continuous density. These results are relevant to the design and control of modern, large-scale telephone call centers, where Halfin and Whitt's regime is used as a popular modeling tool and the service times are typically not exponentially distributed.
