OneUSG Connect System Live

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There is now a CONTENT FREEZE for Mercury while we switch to a new platform. It began on Friday, March 10 at 6pm and will end on Wednesday, March 15 at noon. No new content can be created during this time, but all material in the system as of the beginning of the freeze will be migrated to the new platform, including users and groups. Functionally the new site is identical to the old one. webteam@gatech.edu
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Atlanta, GA | Posted: June 26, 2017

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Summaries

Summary Sentence:

Starting today, you have two new ways to connect with your benefits online and by phone.

Full Summary:

Starting today, you have two new ways to connect with your benefits online and by phone.

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We know University System of Georgia (USG) benefits are important to you and your family. They offer protection, peace of mind, and comfort — and you want to make the most of them.

USG just made it easier to manage your benefits. Starting today, you have two new ways to connect with your benefits online and by phone.

OneUSG Connect – Benefits website: secure, online access to your benefits

The new OneUSG Connect – Benefits website makes it easy for you to get benefits information whenever you like. You can:

  • Review current benefits coverage.
  • Make benefit changes due to a life event (such as the birth of a child or a marriage).
  • Find doctors, hospitals, or other healthcare providers in your plan’s network.
  • Keep track of healthcare expenses (including deductibles, coinsurance, and copayments).
  • Contact insurance carriers and other benefit resources.

It's easy to reach the OneUSG Connect – Benefits website:

  • From work or home via personal computer, tablet, or smartphone: You have easy, secure access to the OneUSG Connect – Benefits website directly through TechWorks by clicking on the physician icon — you won’t have to log in again.
  • Watch this tutorial on how to access the website.
     

During your first visit to the new OneUSG Connect – Benefits website, please:

  • Review and confirm your contact information, dependents, and beneficiaries.
  • Explore the resources and features, since they will help you understand and make the most of your USG benefits.

 

OneUSG Connect – Benefits Call Center: convenient, toll-free telephone support

When you have questions about your benefits, you can also contact the new OneUSG Connect – Benefits Call Center. Expert, professional representatives can:

  • Help you enroll in or change your benefits.
  • Answer questions about benefit eligibility.
  • Help resolve technical issues.
  • Explain benefit plans.
  • Answer questions about filing healthcare claims.
  • Assist with coverage confirmation calls with benefit providers.

For help with your benefits, call the OneUSG Connect – Benefits Call Center toll-free at 1-844-5-USGBEN (1-844-587-4236). Employees and retirees can also contact Georgia Tech Human Resources at 1-404-894-GTHR (4847).

There will be no changes to your benefits as a result of this transition

Even though you now have two new ways to access your benefits, your benefits are not changing. (As always, you can change your benefits when you experience a qualifying life event, as well as during the next Annual Enrollment period in Fall 2017.)

For more information about the new OneUSG Connect, please visit http://ohr.gatech.edu/OneUSG.

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Human Resources

Categories
Institute and Campus
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Keywords
New system, benefits, OneUSG, OneUSG Connect, Georgia Tech Human Resources
Status
  • Created By: Bethany Schuster
  • Workflow Status: Published
  • Created On: Jun 22, 2017 - 4:44pm
  • Last Updated: Jun 27, 2017 - 9:09am