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There is now a CONTENT FREEZE for Mercury while we switch to a new platform. It began on Friday, March 10 at 6pm and will end on Wednesday, March 15 at noon. No new content can be created during this time, but all material in the system as of the beginning of the freeze will be migrated to the new platform, including users and groups. Functionally the new site is identical to the old one. webteam@gatech.edu
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Customer service skills are a foundational competency for every professional. Although we all have countless priorities, the core of our service orientated effectiveness still lies in our ability to proactively and effectively service our customers. As a participant in this learning session, you will: - Explore the meaning of service excellence the Georgia Tech way
- Discover valued behaviors that promote enriched service relationships
- Learn service techniques that proactively exceed your customer’s expressed and implied needs
- Utilize a conversation guide to initiate service excellence dialogue in order to align yourself with leadership
This highly interactive session will challenge you to delve deeper into the art of service excellence, regardless of your job role, and allow you an opportunity to identify the service excellence behaviors and techniques that are most impactful in your workplace. Attendees are encouraged to bring their lunch. RSVP Required.
