*********************************
There is now a CONTENT FREEZE for Mercury while we switch to a new platform. It began on Friday, March 10 at 6pm and will end on Wednesday, March 15 at noon. No new content can be created during this time, but all material in the system as of the beginning of the freeze will be migrated to the new platform, including users and groups. Functionally the new site is identical to the old one. webteam@gatech.edu
*********************************
Atlanta, GA | Posted: January 29, 2010
Deborah Scott
University System of Georgia
888-370-2930
Summary Sentence:
Randomly selected members of the Georgia Tech community are being asked to complete a survey
Full Summary:
As part of the University System of Georgia’s Customer Focus program, randomly selected members of the Georgia Tech community are being asked to complete a survey to assess each university’s workplace quality and employee satisfaction.
USG Customer Focus programAs part of the University System of Georgia’s Customer Focus program, randomly selected members of the Georgia Tech community are being asked to complete a survey to assess each university’s workplace quality and employee satisfaction.
The survey is a collaborative project of the Governor’s Office of Customer Service, State Personnel Administration, and the University System of Georgia (USG). Members of the faculty, staff and administration will be randomly selected from each institution and the system office.
The goal of the Customer Focus program is to promote a customer-focus culture throughout the University System of Georgia. Each institution has a Customer Service Champion, appointed by the president, on their campus. One of the objectives for the Customer Service Champions is to guide and manage customer service improvement throughout their institutions.
The USG Customer Service Employee Satisfaction Survey represents the first assessment of its kind. With the results, the Customer Focus program will review workplace satisfaction trends, gain knowledge of employee customer service expectations and opportunities to make a difference in employee satisfaction at Georgia Tech and the University System of Georgia.
Participation is voluntary, and your name and your answers will be kept confidential. The survey link will be sent from customerfocus@usg.edu and will take approximately 20 minutes to complete.
