Service Excellence: One Interaction at a Time

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Event Details
  • Date/Time:
    • Friday October 9, 2015 - Saturday October 10, 2015
      9:00 am - 3:59 pm
  • Location: Global Learning Center (GLC) 149
  • Phone:
  • URL:
  • Email:
  • Fee(s):
    N/A
  • Extras:
Contact

LaTrese Ferguson 
Workplace Learning and Professional Development Manager
Office of Human Resources

Summaries

Summary Sentence: Delve deeper into the art of service excellence, regardless of your job.

Full Summary: This interactive session will challenge you to delve deeper into the art of service excellence, regardless of your job role.

Customer service skills are a foundational competency for every professional. Although we all have countless priorities, the core of our service orientated effectiveness still lies in our ability to proactively and effectively service our customers. As a participant in this learning session, you will:

  • Explore the meaning of service excellence the Georgia Tech way
  • Discover valued behaviors that promote enriched service relationships
  • Learn service techniques that proactively exceed your customer’s expressed and implied needs
  • Use a conversation guide to initiate service excellence dialogue in order to align yourself with leadership

This highly interactive session will challenge you to delve deeper into the art of service excellence, regardless of your job role, and allow you an opportunity to identify the service excellence behaviors and techniques that are most impactful in your workplace.

$50.00 No Show Fee

RELATED LINKS

Additional Information

In Campus Calendar
Yes
Groups

Human Resources

Invited Audience
Faculty/Staff
Categories
Training/Workshop
Keywords
No keywords were submitted.
Status
  • Created By: Christine Kapurch
  • Workflow Status: Published
  • Created On: Jul 27, 2015 - 9:44am
  • Last Updated: Oct 7, 2016 - 10:12pm