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There is now a CONTENT FREEZE for Mercury while we switch to a new platform. It began on Friday, March 10 at 6pm and will end on Wednesday, March 15 at noon. No new content can be created during this time, but all material in the system as of the beginning of the freeze will be migrated to the new platform, including users and groups. Functionally the new site is identical to the old one. webteam@gatech.edu
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After 18 years at the IBM T.J. Watson Research Center, I joined the outbound consulting group at what is now IBM Interactive Experience, where I have been since 2000 (excepting an 18 year sabbatical with Mica Endsley at SA Technologies).
I have done a wide variety of UX (User Experience) consulting work with clients with widely disparate understanding of (or exposure to) the concepts of user-centered design. I’ve worked solo and in teams of dozens of consultants.
In this talk, I will share some of my lessons learned around life on the road, listening to and educating client executives, mentoring client working partners from different disciplines, keeping my own skills fresh, and contributing to the profession.
My work to inform, shape, evaluate, and monitor the consumability of software application designs has run the gamut:
Jeff Kelley is an IBM Master Inventor (38 patents and 22 published invention disclosures) and a Senior Managing Consultant with the User Research and Design National Practice (URD) of IBM Interactive Experience. Jeff has been involved in most aspects of client engagements, including proposal development, requirements analysis, solution design and delivery, prototyping, interface design innovation, development coding (Java & Web client), and stakeholder / customer interaction. Jeff is Chair of the IBM Worldwide User Experience Community of Practice. Jeff, a former Editor of Ergonomics In Design and an adjunct professor at Georgia Tech, is a board-certified Human Factors Professional, a fellow of the Human Factors and Ergonomics Society, and a fellow of the Institute of Ergonomics and Human Factors (UK). Jeff was the 2008 President of HFES (jfkprez.blogspot.com) and currently serves as an elected officer on the Executive Council of HFES as well as the Board of Certification in Professional Ergonomics.
Education: B.A. Human Factors, University of California at Santa Barbara (USCB); M.A. Ergonomics, UCSB; M.A. Experimental Psychology, The Johns Hopkins University (JHU); Ph.D. Engineering Psychology, JHU (Alphonse Chapanis)
